Conduct overview

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OUR PHILOSOPHY:

We pride ourselves on maintaining long term working relationships, based on a foundation of excellence, integrity and trust. Delivering an exceptional level of service is fundamental to our success because our business is built on referrals from happy customers.

PROFESSIONAL ETHICS AND OUR COMMITMENT TO GOOD PRACTISE:

Lighthouse FX are insistent on operating with a high level of professional integrity. 

As per section 9 of the 2010 Bribery Act and the Secretary of State for Justice’s guidance for commercial organisations, we implement procedures to counter corruption and bribery within our company. 

We adhere to all relevant laws within the jurisdictions that we operate. Our partners, associates, third parties, affiliates and customers are expected to uphold the same standards.

The FX Global Code is a set of principles of good practice, developed to promote the integrity and effective functioning of the wholesale foreign exchange market, values which we ensure are rooted into the firm's culture.

INFORMATION SECURITY SUMMARY:

Encryption and Data Storage-

Sensitive client information and personal data is stored and backed up in secure, encrypted systems, to prevent unauthorised access and treated with the strictest confidentiality.

Internal/physical-

A valid security key pass is required for anyone to enter our offices. No member of staff can be left unsupervised in the office without a member of senior management present. All computers are password protected and log-in credentials are changed regularly. Multi-factor authentication is required for sensitive systems and all access is logged and audited.

Staff verification-

All staff are subject to a Disclosure and Barring Service (DBS) check prior to employment at Lighthouse FX. Our systems only allow individuals who have been specifically granted authorisation for the purposes of fulfilling their fundamental job role, access to customer information.

Continuity-

Lighthouse FX has a complete business continuity and disaster recovery policy to protect the company and its clients, which is tested and updated frequently.